Items sold on orangeshine.com are wholesale items and are final sales. Only the damaged, defective, or incorrectly sent items are eligible for the return based on the vendor’s return policy. Return is unacceptable for a simple change of mind. In any case, shipping and handling fees are non-refundable and for all refused and unaccepted packages. Items must be in their original condition in the original packaging to received store credit or refund.
Return policy varies by each vendor. Check the vendor’s return policy from their page. You are able to submit a return request from the Order Invoices History within 15 days from the ship out date if you do have a return case. You are required to submit pictures of the item, closed shot and full shot, when submitting the return request for damaged or defective items. The vendor may take 3~5 business days to review and take the next action. The vendor may require you to ship the item back before approving the refund or store credit. In this case, the vendor will send you the return label.
For an item eligible for exchange, please submit a return request from the order invoice history.
The vendor will review and send the return label if applicable. If the product is no longer available for exchange, store credit or refund will apply. Items sent without its original condition or packing are not accepted by the vendor for exchange.
For assistance with a return, please contact OrangeShine at 213-745-3001 immediately.